Keep your business-critical servers running smoothly with Ergon-IT’s Server Support SLA. We provide 24/7 monitoring, proactive maintenance, and rapid troubleshooting to minimize downtime and keep your infrastructure secure.

Our team of experts manages both Windows and Linux servers, whether physical, virtual, or cloud-based, ensuring optimal performance, strong security, and compliance with best practices.

Key Features:

24/7 server monitoring & alerting
Security patching & system updates
Backup verification & disaster recovery support
Rapid response to incidents and outages
Monthly health reporting & recommendations

With Ergon-IT Server Support, you gain peace of mind knowing your servers are in safe hands—allowing you to focus on growing your business while we handle the technical side.

Server Support

Name: Server Support
Brand: Ergon-IT
SKU: 364215375135191

SKU: 364215375135191

€200.00

€190.00

Quantity

Price Options

Server Support SLA

€180.50every month until canceled

Reliable server support with 24/7 monitoring, patching, and rapid response. Keep your Windows & Linux servers secure, stable, and always online.

Long Description (detailed on product page)

Ergon-IT’s Server Support SLA provides proactive monitoring, security patching, and expert troubleshooting for your business servers. Whether you run Windows Server, Linux (Ubuntu/Debian/RHEL), or virtualized environments (Proxmox, VMware, Hyper-V), our team ensures your systems stay secure, compliant, and highly available.

We take care of your infrastructure so you can focus on your business—not IT issues.

What’s Included:

✅ 24/7 monitoring & performance alerts

✅ Regular patching & updates

✅ Backup job verification & disaster recovery assistance

✅ Security hardening & malware protection

✅ Fast response to incidents & outages

✅ Monthly health reporting

SLA Highlights:

Critical issue response within 15 minutes

High priority issues within 1 hour

Medium priority within 4 hours

Low priority within next business day

Supported Platforms:

Windows Server 2016 / 2019 / 2022

Linux (Ubuntu, Debian, RHEL)

Proxmox, VMware, Hyper-V

Cloud servers (AWS, Azure, private cloud)

Who It’s For:

Businesses that need predictable, expert server care under a fixed monthly SLA, ensuring uptime, security, and compliance.
No physical returns – this is a managed IT service, not a physical product.

Cancellations – SLA services may be canceled with 30 days’ written notice.

Refunds – payments for the current billing cycle are non-refundable.

Service Credits – if Ergon-IT fails to meet the guaranteed SLA uptime or response commitments, you may be eligible for service credits, as outlined in your SLA contract.

Disputes – any disputes will be reviewed on a case-by-case basis to ensure fair resolution.
Remote Monitoring & Management – Servers are monitored 24/7 through our secure systems.

Remote Troubleshooting – Most issues are resolved quickly via remote access.

On-Site Support – For hardware-related or critical incidents, on-site support may be provided within Ireland, scheduled as per SLA terms.

Digital Documentation – Reports, performance metrics, and SLA updates are provided electronically via email or client portal.

Delivery Timeframe:

SLA coverage begins once your order is confirmed and setup is completed.

Remote services typically begin within 1–3 business days of purchase.

On-site services are arranged as required and defined in the SLA.

For more details, please contact us at info@ergon-it.ie.

Server Support

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